In today’s diverse workforce, you’ve probably heard many stereotypes about different generations. Gen Z “can’t communicate face to face,” millennials are “entitled job-hoppers,” or even baby boomers “are allergic to technology.” 

But these are oversimplifications that fail to capture the complexity of individuals and can create real harm on workplace relationships and productivity. As a leader, it’s your responsibility to make sure stereotypes don’t harm your workplaces.

The Real Story Behind Common Stereotypes

Work Ethics and Values 
For every new generation, it’s typically the same story. Other generations label them as “lazy” or “lacking work ethic.” When that new generation grows older, the cycle continues. But in reality, the younger generations are not working less, instead, they are working differently. For example, Generation Z workers are using more tools at their disposal to do the same amount of work in half the time. Instead of labeling younger generations negatively, communicate with them to learn how they like to work and what tools increase their productivity.  For example, in a survey by Gensler, 49% of people in the Baby Boomer generation prefer to work alone, while 33% prefer working with others in person. However, 35% of those in Generation Z prefer working alone, with 28% working with others in person, and 12% working with others virtually.

Technology Adoption 
Learning new technology and programming can be hard for anyone, no matter their age. However, the stereotype of not being able to pick up technology usually falls on people in the older generations. That is not always the case because different people pick up different technologies at different paces. In a study by the National Library of Medicine, researchers found that when introducing technology into online courses, there was not a significant difference between generations’ attitudes or implementation. Instead, they found that those from the Baby Boomer and Generation X generations felt less comfortable and more anxious using the technology, which could impact their performance. So in your workplace, be empathetic and find ways to help all employees learn new technology.

Communication Styles 
This topic generates the most stereotypes, when in reality, it is different for every individual, not age range. Some people prefer to communicate through email or over the phone, while others prefer face-to-face communication.

Creating an Age-Inclusive Workplace

Knowing that all these stereotypes exist, how can you make your workplace inclusive for all ages? It boils down to four things: communication, mentorship, flexibility, and accountability.

1. Communication

Talk to your employees or coworkers to determine how they like to work and communicate with others. If you never talk with them, you’ll just assume their work ethic and communication styles, which leads to stereotyping. Instead, schedule time with them to learn their communication preferences. Then revisit the conversation in a few months to follow up and support them.

2. Mentorship

By pairing people from different generations, you can see things from each other’s points of view and learn new tools. Younger workers gain insights from years of accumulated wisdom, while experienced employees can get fresh perspectives. This also helps everyone on the team feel more connected, comfortable asking for help and speaking up in the workplace.

3. Flexibility

Be willing to adapt work arrangements, whether someone needs to work hybrid, leave early to pick their kids up from school, or wants to work outside of normal core hours. This flexibility creates a dynamic work environment and the team benefits from team member engagement.

4. Accountability

Addressing and holding people accountable is the best method of ensuring stereotypes do not affect your workplace. Consider using tools like Everything DiSC® to learn about individual working styles, create team-building activities to bond employees, and promote learning opportunities for your organization. Consider working with an executive coach to enhance your communication style, learn how to hold others accountable, and lead your team.

The workplace is changing, but that doesn’t mean it has to be scary. By following these tips and continuing to communicate with your team, you can develop the best communication and management strategies to set your team up for success.At Jennifer Maxson & Associates, we help you and your team become leaders in work and life through personalized coaching and programs focused on communication, presentation skills, and leadership. Learn more about our services here.

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